Key Tasks / Responsibilities

• To promote the company and available education to its best advantage, dealing with enquires and bookings, communicating correct educational programs to enhance sales.
• Efficient administration of enquires, bookings, confirmations, course certificates and other educational documents/reports, working to timescales and deadlines.
• To mark and co-ordinate Eyelash Emporium student case studies in line with set procedures. (Approximately 40% of working week)
• To develop, maintain and effectively manage the education database to promote and secure future educational courses.
• To report clearly any day to day activities that may affect the department and its growth, customer complaints/satisfaction, competitors’ activity and general team correspondence to the appropriate education manager.
• To provide superior customer service/support for all new and existing customers on all levels by acquiring a thorough working knowledge of all company education courses and a thorough understanding of all their content.
• To provide and efficiently operate a retail opportunity through running regular shop activity in the retail zone, including the co-ordination of external group visits.

Other Tasks / Responsibilities

• To liaise whenever necessary with your Supervisor, Brand Managers, Customer Service Manager, Educators and Divisional Manager to ensure a high level of health and safety, customer service and technical support are maintained.
• To co-ordinate and communicate with all educators providing initial contact for their queries.
• To communicate with sales teams, marketing and customer services department to effectively promote the education zone services.
• Attendance at all national education sales meetings, exhibitions and company organised training sessions directed by your supervisor.
• To have knowledge of the competitor market relating to education.
• To meet monthly sales targets for the department within budgeted price levels or better. Producing monthly reports to actively support this.
• To co-ordinate and maintain throughout the day the general presentation of all education rooms and reception area, including notice boards, display units/coffee making facilities and other.
• To maintain training and retail stock levels/education manuals in all product ranges required for all education purpose with budget guidelines, counting and recording stock monthly in retail zone.
• Meet and greet all students attending courses at Grafton International; working with a daily register, providing thorough information on Health and Safety following company protocol.
• Meet and greet all visitors to Grafton providing hospitality as directed by a senior manager or Company Director.  
• Occasional field visits with education managers/area managers.
• Organising weekly post to educators and other divisional, including the process of Educator and Sales Team orders including paperwork, manuals and product.
• To acquire and develop all necessary professional customer service/selling skills through meetings, training sessions and by discussion, reading and constant practice.
• To organise and communicate timetable of workload to cleaners.
• Any other general office admin duties that may be required by the Sales Division, under the direction of the Divisional Sales Manager.

Skills Required

• Proficient I.T skills, including use of Word and Excel
• Excellent written and verbal communication skills
• Experience in Customer service role
• Ability and confidence to make and prioritise decisions.
• Good use of PowerPoint advantageous
• Knowledge of NAV and Power BI advantageous
• To carry out all duties / tasks in a professional manner at all times
• Ability to work under own initiative as well as part of a team and prioritise workload
• Beauty/ individual Eyelash qualifications an advantage but not essential

Benefits 

• This is a full-time head office based position (8:30 am till 5.00 pm with an hour for lunch).  Holiday entitlement is 20 days per year to be taken at any time in the year plus 3 further days to be taken at Christmas.  Bank holidays are given in addition. Inclusion to company pension after successful completion of the probationary period. All out of pocket expenses, very generous staff purchase scheme for all Company products