Retail Co-ordinator | Careers At Grafton International

Retail Co-ordinator


Retail Co-ordinator

Reporting to:

Retail Manager


The position of Retail Co-ordinator at Grafton International reports directly to the Retail Manager.

The aim is to provide support for the National Accounts Team and Retail Department to effectively co-ordinate and communicate information to all relevant departments. 


Key Tasks / Responsibilities

  • New line forms both internal and external
  • Waste regulation documents
  • National account data base maintenance
  • Extracting data from retailer platforms
  • Retailer account communications
  • Retailer product maintenance and queries
  • Assist with creating retailer specific presentations
  • Reviewing and analysing promotions and exhibition sales.
  • Complete and file retailer promotional templates
  • Collating, reviewing and analysing national account sales and promotions results
  • Producing assembly and transfer order, for bespoke stock items
  • Raising purchase orders for non-stock items or components
  • Ability to structure new reports and collate information confidently.
  • Bespoke sales reports
  • POS management - working with external display companies
  • Promotional calendar assistance and date notification of events
  • Assist with trade events
  • Component sourcing for gift sets
  • Working with design teams on briefs as advised by retail team.
  • Working with label suppliers/manufactures for product labels and pricing
  • Update Brandbank external media platform
  • Supplying Images to buyers as required
  • Store visits and photos for key events
  • Merchandising assistance for launch of new units into store.
  • Working with IRI to analyse reports, accounting assistance. 
  • Help with building consistent presentations
  • Attend National accounts meetings as required 

Other Tasks / Responsibilities

  • Meeting Attendance – retail meetings, salon meetings, brand meetings, system training, product training, ten 2 ten meetings, marketing catch up, one 2 one’s, weekly catch ups.
  • Liaising with the Retail Manager and in-house departments including marketing, purchasing and warehouse operations.
  • Ensure relationships between departments are managed effectively.
  • Support the Sales Director with admin tasks as required
  • Ensure retail pricelists, barcodes, new product development and discontinued stock is updated and communicated to all relevant department.
  • Communicate weekly/monthly updates to the agents.
  • Liaise with customer services to ensure agents have car stock.
  • Assist with NPD launches for all retail brands
  • Ensure the Retail Project Data base is maintained.
  • Maintain a Weekly Work Log, Work List, communicate this to the Retail Manager.
  • Liaise with customer services, warehouse and operations to effectively coordinate retail projects.
  • Ability to assist with forecasting as required.
  • Admin support to brand/marketing team.
  • Update Chemist and Druggist web site as required.
  • Deal with customer enquiries as required.
  • Dealing with new customer, account application and product queries
  • Completing managers register weekly.
  • Compiling and updating a library of contingency procedures
  • Arranging product samples to customers and target accounts
  • Store visits, competitor analysis and market research.
  • Cover of holiday and sickness for the retail team.
  • Retail brand support where relevant.
  • General administrative duties as directed by the Retail Manager.
  • Contribute to the continuous improvement of the retail business.
  • Support channels in development of sales of both existing and new products.
  • Attend training courses and supplier/retailer seminars to develop the relevant knowledge to aid business development.
  • Ensure written procedures for contingency are completed and updated regularly.
  • Health & Safety policy and procedures to be followed and is the responsibility of all staff

Skills Required

  • Excellent use of Excel & Word
  • Strong analytical skills
  • Ability and confidence to make and prioritise decisions.
  • Good use of PowerPoint advantageous
  • Knowledge of NAV and Power BI advantageous
  • Excellent telephone and email communication skills for liaison with suppliers
  • Face to face communication with senior members of Grafton International staff, and other Grafton departments
  • To carry out all duties / tasks in a professional manner at all times
  • Ability to work under own initiative as well as part of a team and prioritise workload


  • This is a full-time head office based position (8:30 am till 5.00 pm with an hour for lunch).  Holiday entitlement is 20 days per year to be taken at any time in the year plus 3 further days to be taken at Christmas.  Bank holidays are given in addition. Inclusion to company pension after successful completion of the probationary period. All out of pocket expenses, very generous staff purchase scheme for all Company products