Customer Service Advisor
Hiya! I am Laura and I am 31 years old. I love being creative, and adore fashion, beauty and drawing. I have a little dog called Baxter who is my absolute world and my best friend. He takes up most of my spare time, but he’s gorgeous so I don’t mind at all
I have worked at Graftons for almost 5 years, and have always worked in the Customer Service Department. I love it here! The people are wonderful, the atmosphere is always positive and the brands are fantastic.
Every day in Customer Services is different, and calls vary from speaking to customers, to students, from taking orders to giving technical advice… no call is the same, but that’s what keeps it interesting! We are only a small team of about 8 people, but we work very closely together and always aim to offer the highest level of service possible. This has allowed us to build great, trusting relationships with our customers, and I think that’s really important, and I love that we are able to help people. That’s what we’re here for!
Well, that’s all from me! I hope you’ve enjoyed your little insight in to our department